Return & Exchange Policy
- Return the item (s) to us in its original condition and packaging within 14 days of the receipt confirming shipment.
- Your request will be review within 5 working days of its receipt.
- Item has a defect/damage. Exchange can be made one time only.
- Reasons such as this will not be considered as valid grounds for refund or exchange :
- I changed my mind,
- I don’t want it anymore,
- The color is different from the website.
- I don’t like the design, I want to change to other items
- I don’t like the material
- All returned item (s) are subject to quality control inspection and approval.
- Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present the original receipt and it must also be in the original packaging in the same condition as it was when received by you and is packed properly. We reserve the right to not accept returns and send back the items to you if we received an unsuitable condition.
- Please notify us at firstname.lastname@example.org by quoting the order number and product detail.
- Shipping cost is borne by the customer and we are not liable until the item reaches our office. The goods are your responsibility until they reach our warehouse, your parcel will be processed within 1-3 working days once it reaches our warehouse.
- Please be informed that we only accept cash or transfer by online banking for the postage fee. We do not accept ‘WANG POS’ from pos laju for the postage fee.
- It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. The shipping cost of returning item (s) are not refundable and will be borne by you.
- Sale and discounted item (s) are not eligible to EXCHANGE, RETURN or REFUND.
- You may process returns/exchange through your nearest post office. We do not accept any walk-in customer who purchases in Online store to do return/exchange at AG Surgery Warehouse.
- Please send your item to below address for us to process your return/exchange:-
AG Surgery Penang,
308 Macalister Road,
10450 George Town,
AG Surgery reserve the rights to change these policies at any time without prior notice. Please call us at +6019 4511700 if you have any inquiry about returns or exchanges.